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Many accidents or incidents at work, on the road, in a hospital or in a public place result in very serious injuries, including traumatic brain injuries, acquired head injuries and other head injuries. If the accident or incident was someone else’s fault, then you will be able to pursue a personal injury claim. You may also be entitled to make a claim through NIISQ and/or the NDIS. What type of injury claim you pursue will depend on how the accident occurred.

Brain Injuries and Head Injuries Suffered Whilst Working

When you suffer a brain injury a result of an accident at work, you will first be required to lodge a statutory workers’ compensation claim with WorkCover Queensland (or your employer’s workers’ compensation self-insurer).

WorkCover will then determine whether you are eligible to receive benefits under the National Injury Insurance Scheme (NIIS) and will apply to NIISQ on your behalf for support. WorkCover will pay weekly benefits for your lost wages and NIISQ will cover all of your treatment, care and support needs. For more information on how claims with NIIS work, click here.

If your employer’s negligence, or the negligence of a co-worker, caused your injury, then you will also be able to pursue a common law claim for damages.  You are not, however, able to commence a common law claim for damages until your statutory workers’ compensation claim ceases.

For more information on work related injury claims generally click here.

If you are between the ages of 7 and 65, you may also be eligible to make a claim under the National Disability Insurance Scheme (NDIS). For more information about the NDIS click here.

Brain Injuries and Head Injuries Suffered in a Car Accident

When you suffer a brain injury as a result of a motor vehicle accident, motorbike accident, bus accident, truck accident, scooter accident, bicycle accident (caused by a vehicle) or any other accident on the road, you will need to lodge a claim with the CTP insurer of the vehicle that caused the accident.  Pedestrians can also bring a CTP claim if they were struck by a vehicle and the driver of the vehicle caused or contributed to the accident.

You will also be able to lodge a claim with the National Injury Insurance Scheme Queensland (NIISQ). NIISQ manages all treatment, care and support needs for anyone who has suffered brain injuries in a car accident, as well as other injuries that are considered to be “serious personal injuries”. For more information on how claims with NIISQ work, click here.

For more information on CTP claims generally click here.

If you are between the ages of 7 and 65, you may also be eligible to make a claim under the National Disability Insurance Scheme (NDIS). For more information about the NDIS click here.

Brain Injuries and Head Injuries Suffered on Someone Else’s Property or in a Public Place

These types of claims become public liability injury claims, which are governed by the Personal Injuries Proceedings Act 2002 (Qld) and the Civil Liability Act 2003 (Qld).

In order to pursue a public liability injury claim, you must be able to prove that someone else’s negligence caused your injury.

Public liability injury claims can include:

  • Independent contractors / subcontractors injured on someone else’s work site
  • Slip and fall accidents at someone else’s home, at a venue or in a public place
  • Trip and fall accidents at someone else’s home, at a venue or in a public place
  • Injuries caused by defective equipment
  • Injuries caused by faulty products
  • Injuries sustained in a residential building
  • Injuries sustained in commercial buildings or business premises
  • Accidents at private residences
  • Injuries sustained in rental premises
  • Boating accidents
  • Jet ski accidents
  • Other watersport accidents (eg tubing)
  • Accidents that occur in public parks or playgrounds
  • Injuries that are sustained at sports or leisure centres
  • Injuries sustained at school
  • Injuries caused by dogs, horses or other animals
  • Injuries sustained playing sport
  • Injuries suffered at recreational activity venues
  • Accidents happening at amusement parks and venues
  • Airline and aviation accidents
  • Abuse and assault claims
  • Psychological injuries suffered as a result of serious injury or death of another

For more information on public liability claims generally, click here.

Unfortunately, at this stage the National Injury Insurance Scheme (Qld) does not apply to those people who are entitled to bring a public liability injury claim.  The scheme presently only covers those involved in accidents on the road or at work.

If you are between the ages of 7 and 65, however, you may be eligible to make a claim under the National Disability Insurance Scheme (NDIS). For more information about the NDIS click here.

Brain Injuries Suffered Due to Medical Negligence

If your brain injury has been caused by the fact that the treatment you received from a hospital, doctor, nurse or other health practitioner fell short of the standard reasonably expected of them, then you will be able to pursue a personal injury claim for medical negligence.

Your claim would be against the health practitioner(s) responsible for your brain injury and their professional indemnity insurer would then take over the conduct of the matter.

Strict time limits apply to medical negligence personal injury claims, so please seek legal advice as early as possible. For more information on medical negligence injury claims, click here.

Unfortunately, at this stage the National Injury Insurance Scheme (Qld) does not apply to those people who are entitled to bring a public liability injury claim.  The scheme presently only covers those involved in accidents on the road or at work.

If you are between the ages of 7 and 65, however, you may be eligible to make a claim under the National Disability Insurance Scheme (NDIS). For more information about the NDIS click here.

What compensation or benefits can you claim?

This depends on what scheme you are covered by and whether you are eligible to receive benefits from NIISQ or the NDIS.

What can you claim from NIISQ?

If you have been involved in a motor vehicle accident or a work accident and are eligible to receive benefits NIIS benefits, then NIISQ will pay for the following necessary and reasonable treatment, care and support needs:

  • medical or pharmaceutical treatment
  • dental treatment
  • rehabilitation
  • ambulance transportation
  • respite care
  • attendant care and support services
  • aids and appliances (other than ordinary personal or household items)
  • prosthesis
  • education or vocational training
  • home or transport modifications
What can you claim from WorkCover Queensland, the CTP insurer or other insurers?

This depends on what personal injury scheme you are under but you may be able to claim some or all of the following:

  • pain and suffering, loss of amenities and loss of enjoyment of life
  • past lost income
  • past out of pocket expenses (eg treatment, rehabilitation, medication, transportation, aids, appliances, prosthesis, home modifications, transport modifications, education and training)
  • past paid services (eg attendant care and support services, cleaning, cooking, gardening, housekeeping, mowing, etc), provided these services were not being provided prior to your injury
  • past gratuitous (unpaid) services provided by family and friends, if those services are provided for at least six (6) hours per week for a minimum of six (6) months, provided those services were not being provided prior to your injury
  • interest on any past lost income, expenses or paid services
  • future potential loss of income/ earning capacity
  • future potential out-of-pocket expenses
  • future potential paid services
  • future potential (unpaid) gratuitous services provided by family and friends
What can you claim from the NDIS?

If you are eligible to receive benefits from the NDIS, then you may be able to claim one or more of the following supports:

  • daily personal activities needs
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow a participant to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow the participant to maintain their home and home environment
  • help to a participant by skilled personnel in aids or equipment assessment, setup and training
  • home modification design and construction
  • mobility equipment
  • vehicle modifications

The NDIS will NOT fund a support that is:

  • the responsibility of another government system or community service (eg something funded by NIISQ)
  • not related to a person’s disability
  • relates to day-to-day living costs that are not related to a participants support needs
  • is likely to cause harm to the participant or pose a risk to others

For more information on the interaction between the various insurance schemes, NIISQ and the NDIS (ie who pays what) click here.

For more information on the interaction between the various insurance schemes, NIISQ and the NDIS (ie who pays what) click here.

So, what can East Coast Injury Lawyers do to help?

We provide free initial advice. We will consider all available information, undertake investigations where needed, and provide you with our opinion regarding your claim. This would include whether we believe you would succeed in a claim, what your options are with respect to the various insurance schemes, NIISQ and the NDIS and what you should do immediately to ensure that you receive the best care and support possible as quickly as possible.

If we consider that your claim is likely to have reasonable prospects of success, then we will agree to take your matter on, on a “no win no fee” basis. Click here for more information on how we charge.

Strict time limits apply to personal injury claims, so speak with one our expert personal injury lawyers today.

FAQs

When to engage a personal injury lawyer?

You should engage a personal injury lawyer as soon as possible. This is so we can:

  • provide you with all the advice and assistance you need, including setting out what your options are;
  • help you lodge your claim(s) with NIISQ, the CTP Insurer, WorkCover Queensland (or a workers’ compensation self-insurer) and/or any other insurer;
  • track down witnesses and obtain statements and other liability evidence about the accident before it goes missing or memories fade;
  • assist with coordinating your treatment, care and support, including any home and transport modifications required;
  • ensure that NIISQ or another insurer is paying for all the treatment, care and support you need;
  • make sure that your treatment providers are undertaking all appropriate investigations and providing the best possible treatment; and
  • make sure that the insurer is fully aware of all the injuries you have sustained, so that you can be properly compensated for them.
Who acts on my behalf when I have suffered a brain injury?

Many people who have suffered head injuries or brain injuries do not have the ability to make good decisions or manage their affairs, including finances (ie they lack “legal capacity”).

As a result, it is often necessary to appoint a litigation guardian to act on behalf of the person who has sustained the head injury or brain injury. The same applies to minors, ie children under the age of 18 years, who are considered to not have legal capacity until they turn 18.

The litigation guardian will most often be a spouse, parent, adult child or sibling of the injured person.  If there is agreement as to who is best suited to act as litigation guardian, then the appointment can happen informally (ie without a court order). Where there is a dispute, however, as to who should be appointed, the Queensland Civil and Administrative Tribunal (QCAT) will decide who is the most appropriate person to act as the litigation guardian.

If the injured person does not have an appropriate family member or friend who is willing or able to be their litigation guardian, then the Public Trustee will appointed as their litigation guardian.

The litigation guardian or the Public Trustee then appoints a personal injury lawyer to represent the injured person.

How do I start my claim(s) for my brain injury?

The process involved depends on how your injury occurred (eg in a motor vehicle accident, at work, in a public place or in a hospital).

Click here to find out how to start a claim if you were involved in a motor vehicle accident.

Click here to find out how to start a claim if you were involved in a work accident.

Click here to find out how to start a claim if you were injured in a public place or at someone else’s home, business or venue.

Click here to find out how to start a claim if your head injury or brain injury was caused by medical negligence.

What time limits are there to lodge a claim for my head injury or brain injury?

The time limits involved change depending on how you were injured (eg in a motor vehicle accident, at work, in a public place or in a hospital).

Car accidents (and other accidents on the road):

Vehicles that have been identified (even if unregistered):

A person injured in a motor vehicle accident, where the vehicle has at fault been identified, has one (1) month from the date they first consult with a lawyer or nine (9) months from the date of accident, whichever is the earlier, to serve a Notice of Accident Claim Form on the CTP Insurer of the vehicle.  In the case of unregistered vehicles, the claim form has to be served on the Nominal Defendant, a government insurer.

A Notice of Accident Claim Form can still be served on the insurer after the nine (9) month timeframe up to three (3) years after the date of accident provided it contains a reasonable excuse for the delay.

You must then settle your CTP claim with the CTP insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of accident.

Subject to some very limited exceptions, your right to receive compensation for your personal injuries will be lost completely if court proceedings are not commenced within three (3) years of the date of accident. If you are outside that timeframe, please seek legal advice urgently to find out if there are any exceptions that apply to you.

Vehicles that remain unidentified:

A person injured in a motor vehicle accident, where the vehicle at fault has NOT been identified (eg in a hit and run), only has one (1) month from the date they first consult with a lawyer or three (3) months from the date of accident, whichever is the earlier, to serve a Notice of Accident Claim Form on the Nominal Defendant (a government insurer).

A Notice of Accident Claim Form can still be served after the three (3) month timeframe up to nine (9) months after the date of accident provided it contains a reasonable excuse for the delay.

If a Notice of Accident Claim Form is not served on the Nominal Defendant within nine (9) months from the date of accident, all rights to receive compensation are lost.

Provided a Notice of Accident Claim Form has been served within nine (9) months from the date of accident, you must then settle your CTP claim with the CTP insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of accident.

Work accidents:

A workers’ compensation common law claim cannot be started until after the injured worker receives a Notice of Assessment from WorkCover setting out the degree of any permanent impairment, with a lump sum offer for the permanent impairment.

Once a Notice of Assessment issues, an injured worker then has three (3) years from the date of injury to serve a Notice of Claim for Damages on their employer and WorkCover Queensland and to receive a “compliance” response from WorkCover confirming that they have provided all necessary information.

If those steps are not taken within the three (3) year limitation period to protect the worker’s interests, all rights to receive compensation are lost. There are some limited exceptions to this rule, however, so if you are outside that timeframe, please seek legal advice urgently to find out if there are any exceptions that apply to you.

There is also the possibility of being able to pursue a “common law only” claim if you suffered an injury at work but never lodged a statutory workers’ compensation claim. A “common law only” claim must be commenced within three (3) years of the date of accident.

Public liability injury claims:

To commence a public liability injury claim, you have to serve a Form 1 Part 1 Notice of Claim on the individual or company that caused your injury (“the Respondent”).

That claim form has to be served on the Respondent within one (1) month from the date you instruct a lawyer to act on your behalf or within nine (9) months from the date of accident, whichever is the earlier.

A claim can still be commenced outside the nine (9) month timeframe up to three (3) years after the date of accident but you have to provide a reasonable excuse for the delay.

You must then settle your claim with the public liability insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of accident. There are some limited exceptions to this rule, however, so please speak with one of our expert personal injury lawyers to discuss any options you might have in that regard.

Medical negligence claims:

To commence a medical negligence claim, you must serve an “Initial Notice” on the hospital, doctor or other health practitioner that caused your injury (“the Respondent”).

That Initial Notice has to be served on the Respondent within one (1) month from the date you instruct a lawyer to act on your behalf or nine (9) months from the date the medical negligence occurred (or from the date your symptoms first appeared), whichever is the earlier.

An Initial Notice can still be served upon the Respondent outside the nine (9) month timeframe up to three (3) years after the medical negligence occurred but you have to provide a reasonable excuse for the delay.

Once any relevant clinical notes surrounding your medical treatment have been received, you then have twelve (12) months to serve a Form 1 Part 1 Notice of Claim and a supporting medical report on the Respondents.

You must then settle your claim with the professional indemnity insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years from the date the medical negligence occurred. There are some limited exceptions to this rule, however, so please speak with one of our expert personal injury lawyers to discuss any options you might have in that regard.

Who would my claim be against?

Car accidents (and other accidents on the road):

Your claim will be against the CTP insurer of the vehicle that caused the accident.  You will be alleging that the driver of that vehicle was at fault but the CTP insurer is the one that conducts the defence of the claim on behalf of that driver.

In circumstances where the vehicle is unregistered or cannot be identified, then the claim is against the Nominal Defendant (a government insurer).

Work accidents:

In order to pursue a workers’ compensation common law claim you have to prove that your employer or a co-worker was negligent in some way.  Your employer will be held liable for the actions of any co-workers, provided they were acting within the scope of their employment.  

As a result, when you bring a common law claim you are effectively suing your employer for negligence but they are then covered by their insurer, which is WorkCover Queensland (or a self-insurer). WorkCover assumes the defence of the claim and ultimately pays out any settlement amount or court award.

Public liability injury claims:

Your claim will be against the individual or company that caused the accident (“the Respondent”).

The Respondent may have to pay a relatively small excess on their insurance and their public liability insurer then takes over the conduct of the claim and pays out any compensation.

Medical negligence claims:

Your claim will be against the hospital, doctor or other health professional whose treatment fell short of the standard reasonably expected of them.

They may have to pay a relatively small excess on their insurance and their professional indemnity insurer then takes over the conduct of the claim and pays out any compensation.

What if the person at fault for the accident was a family member or friend?

Car accidents (or other accidents on the road):

Provided your family member’s vehicle or friend’s vehicle was registered and there is nothing else untoward (see the exceptions listed below), then there will be absolutely no issue at all. They will not even have to pay an excess to the CTP insurer. The CTP insurer of the vehicle simply assumes control of the claim and communicates directly with your lawyers.

This means that passengers in cars can bring claims against their own family member, if the accident was caused by their family member, without fear of any financial or other penalty.

Exceptions to the rule:

  1. If the vehicle was being used without the owner’s authority or without legal justification or excuse, then the insurer may have a right to recover all the compensation and costs paid from the driver.
  2. If the driver intended to harm you or some other person (resulting in your injury), then the insurer may have a right to recover all the compensation and costs paid from the driver.
  3. If the driver was under the influence of alcohol or drugs at the time of the accident, which then caused or contributed to the accident, the insurer may have a right to recover all the compensation and costs paid from the driver.
  4. If the vehicle was being used to commit a crime or for some other illegal purpose, then the insurer may have a right to recover all the compensation and costs paid from the driver.
  5. If the vehicle was not registered at the time of the accident, then the Nominal Defendant may have a right to recover all the compensation and costs paid from the driver or owner of the vehicle.

Other injuries caused by your friend or family member:

Your family member or friend may have home and contents insurance over their home and general insurance over their boat or jetski, which will almost always have public liability insurance attached to them.

Normally, there is only a small excess payable on the insurance policy and the public liability insurer then takes over the conduct of the claim. Sometimes there is no excess payable at all.

Exceptions to the rule:

Your friend may not be covered by their public liability insurance if, for example:

  1. They were using a vehicle, machinery, equipment or property without the owner’s authority or without legal justification or excuse for using it.
  2. They intended to harm you or some other person (resulting in your injury).
  3. They were under the influence of alcohol and/or drugs at the time of the accident and their intoxication caused or contributed to the accident.
What is a brain injury claim worth?

How much compensation or damages you will be entitled to receive is dependent on a lot of different factors, including:

  • The nature and extent of your brain injury
  • What ongoing problems and needs you have as a result of your injury
  • What the doctors say about your restrictions and the degree of impairment you have
  • Whether you had pre-existing injuries or other conditions that were impacting on you, or were going to impact on you in the future
  • What restrictions and difficulties you look like having in the future, particularly with respect to your work capacity
  • What your income earning capacity was like pre-accident, compared to what your income earning capacity is now like
  • Your age, which impacts on how long you were going to work for and how long you will experience pain and suffering from your injuries
  • Your life expectancy
  • What treatment, care and support needs you have
  • Whether you have needed voluntary (unpaid) care and assistance as a result of your injuries and, if so, the nature and extent of that support
  • Whether you have needed paid care and support as a result of your injuries and, if so, the nature and extent of that support
  • Whether you have a need for home or vehicle alterations and other aids or equipment
  • How much ongoing treatment, medication and care and support you need in the future

Brain injury claims often settle for millions of dollars.

How much will it cost me in legal fees to bring a claim?

This depends on how much work is done. Every matter is different. Our hourly rates are extremely competitive. For more information on how we charge, click here.

Do I have to pay the insurer’s costs if I lose?

This is extremely unlikely. You only have to pay some of the insurer’s costs if you proceed to trial and lose completely or if you receive a judgment for less than what the insurer has previously offered to pay you.

The number of personal injury claims that actually proceed to trial is less than 2 in 100, so the chances of having to pay the insurer’s costs are very slim.  During the course of your claim, we will provide you with detailed advice about the quantum of your claim (what we believe a court would award you), so that you know what amount would constitute a reasonable settlement of your claim.

How do NIISQ work when you have a CTP claim or workers’ compensation claim as well?

Car accidents (and other accidents on the road):

When you suffer a “serious personal injury” in a motor vehicle accident in Queensland, you are eligible to receive benefits from the National Injury Insurance Scheme (Queensland) (NIISQ).

You, your guardian or the hospital can lodge an “Application Form – Interim Participation” with NIISQ, who then make a determination in relation to your eligibility.  Once you are deemed eligible to receive NIIS benefits, NIISQ takes over the management of your reasonable treatment, care and support needs.

The Application for NIIS benefits can be lodged before or after your CTP claim is lodged. Often, it is lodged beforehand, but the CTP claim should then be lodged as soon as possible thereafter.

A CTP claim entitles you to recover additional heads of damage, over and above what NIISQ provides, including an amount for pain and suffering, loss of amenities and loss of enjoyment of life, past lost income, future lost income, past loss superannuation and future lost superannuation, which can be very significant. This is in addition to any amount required to compensate you for your treatment, care and support needs.

The CTP claim proceeds as normal whilst all treatment is being provided by NIISQ, although there is an option to opt out of NIISQ, which normally occurs around 2 years after the accident. We will assess your situation and provide you with advice on whether you should or should not opt out of NIISQ.

For more information on claims involving NIISQ click here.

Work accidents:

When you suffer a “serious personal injury” at work, a claim should be lodged for workers’ compensation benefits through WorkCover Queensland (or your employer’s self-insurer) (“WorkCover’).

WorkCover will then make a decision as to your eligibility to receive NIIS benefits under the Workers’ Compensation and Rehabilitation Act 2003 (Qld). If you have a “serious personal injury” and WorkCover does not automatically consider your eligibility to receive NIIS benefits, then you should ask them to do so. 

If WorkCover determines that you are eligible to receive NIIS benefits, they will engage the NIISQ Agency to manage your necessary and reasonable treatment, care and support needs.

A NIISQ Agency Support Planner will then liaise with you and your treatment providers to ensure that you are receiving all the necessary and reasonable treatment, care and support services that you need.

If your employer’s negligence caused or contributed to your brain injury, then you would also be entitled to pursue a common law claim. A common law claim entitles you to recover additional heads of damage, over and above any NIIS benefits, including an amount for pain and suffering, loss of amenities and loss of enjoyment of life, past lost income, future lost income, past loss superannuation and future lost superannuation, which can be very significant. This is in addition to any amount required to compensate you for your treatment, care and support needs.

Your statutory workers’ compensation claim proceeds as normal whilst all treatment, care and support is being provided by NIISQ, although there is an option to opt out of NIISQ if and when you commence your common law claim. We will assess your situation and provide you with advice on whether you should or should not opt out of NIISQ.

For more information on claims involving NIISQ click here.

Do I have to pay tax on any compensation I receive from the CTP insurer?

No. In personal injury claims in Queensland we only claim net losses (after tax), so the ATO does not impose tax on any settlement monies. If, however, you invest those funds and earn income then you may well have to pay tax on that income. You should seek advice from your accountant or financial advisor in that regard.

During your free initial consultation, we will:

  • Determine exactly what injuries you have suffered;
  • Work out precisely how the accident occurred;
  • Decide whether someone else caused or significantly contributed to your accident;
  • Provide you with our opinion as to your prospects of success;
  • Discuss the claims process and what is involved;
  • Answer any questions you have about NIISQ and the NDIS;
  • Discuss what care and support services you require;
  • Determine what treatment and rehabilitation you need;
  • Ascertain what home modifications and transport modifications you might need;
  • Work out what aids and appliances you might need;
  • Discuss the steps that we need to take to get you all the care, support, treatment, modifications and aids that you need;
  • Discuss what costs will be involved with your claim; and
  • Respond to any questions that you might have in relation to your claim.

*East Coast Injury Lawyers is led by Accredited Specialists in Personal Injury Law: Sean Delpopolo, Helen Ashton.

  • No Win No Fee
  • No upfront payments
  • Free initial consultation
  • Home visits
  • Hospital visits
  • Videoconference meetings (via Zoom or Microsoft Teams) where preferred
  • After Hours Visits
  • 30% cap on professional fees (excl GST)
  • No uplift fees charged
  • No litigation lenders or interest charges on outlays / disbursements
  • Complete confidentiality
  • Immediate assessment of your claim

*Strict time limits apply when making a claim. Do not delay.

Legal Practitioner Director

Sean Delpopolo

Sean Delpopolo

Sean is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

Sean specialises in serious and catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, construction accident claims, mining accident claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, brain and head injury claims, spinal injury claims, public liability injury claims, death and fatal injury claims, bullying and harassment claims, psychiatric and psychological injury claims and total and permanent disability claims.

He has been running personal injury claims in Queensland for over 25 years. Sean founded our firm in 2004 and the firm has grown and gone from strength to strength on the background of outstanding service, incredible results and charging really fair fees.

With an innate sense of fairness and justice, this motivates Sean and his team to do everything they can to ensure that the results they achieve for their clients are something that they can all be proud of. In Sean’s mind, the interests of the firm’s clients come first, before anything else, and this value has flowed on through to the entire team.

As a father of two daughters, Sean understands that his clients’ personal injury claims can make a huge difference to their lives and the lives of those around them. This is why he has made it his life’s work to fight for the “little guy” to obtain the compensation they deserve.

* To find out more about what it takes to become an Accredited Specialist click here.

Legal Practitioner Director

Helen Ashton

Helen Ashton

Helen is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

As an Accredited Specialist in Personal Injury Law, having been awarded the highest achiever award for the course in 2015, Helen has a high level of knowledge and technical expertise. Admitted as a Solicitor of the Supreme Court of Queensland in 2001, she also has extensive experience in running all types of personal injury claims.

Helen specialises in serious and catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident, motorcycle accident injury claims, other road accident injury claims, medical negligence claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, bullying and harassment claims, psychiatric and psychological injury claims and total and permanent disability claims.

Helen has a friendly and approachable personality and strives to ensure that her clients are kept well informed and are provided with quality and practical legal advice.

As a mother of three young children, Helen understands the impact events can have on a family unit and works proactively to achieve the right result for her clients in the shortest possible timeframe. Helen has the ability and the experience to assist clients with a wide variety of claims, including any personal injury claims with a high level of complexity and those that have had catastrophic consequences.

* To find out more about what it takes to become an Accredited Specialist click here.

Legal Practitioner Director

Charlotte Evans

Charlotte has practised exclusively in personal injury compensation litigation for over 20 years.

Charlotte specialises in serious and catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, bullying and harassment claims, psychiatric and psychological injury claims, sexual abuse claims, sexual harassment claims and total and permanent disability claims.

She is committed to fighting for the rights of plaintiffs and helping her clients through the legal maze, to achieve outcomes that put people back in control of their lives. She has had experience in taking a number of personal injury cases to Trial and winning hard fought cases for her clients and she does not shy away from a challenge.

Charlotte has a friendly and approachable personality and strives to cut through the legal jargon to make the personal injury claim process understandable for her clients whilst ensuring that her clients are also kept well informed throughout their claim.

Out of the office Charlotte is a busy Mum, who now enjoys the privileges of living in beautiful Queensland and making the most of all it has to offer.

Special Counsel

Prue Prescott

Prue Prescott

Prue has been running personal injury claims for nearly 20 years. This has involved acting for injured claimants in most areas of personal injury law including serious and catastrophic injury claims (with injuries such as traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), construction accident claims, mining accident claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, public liability injury claims, death and fatality claims, bullying and harassment claims, psychiatric injury claims and total and permanent disability claims.

Prue enjoys handling the more complex claims, such as traumatic brain injury, fatal injury and nervous shock claims, as well as claims involving complex legal principles. Prue seeks to use her Masters qualification in writing and literature to tell each and every client’s individual story, ensuring they are treated fairly by insurers and that they obtain the compensation they deserve.

In 2019, Prue was nominated by the Women Lawyers Association of Queensland Inc as an Inspirational Lawyer.

Outside of work, Prue is a busy mum of boys but also tries to find the time to read, write and explore nature.

Special Counsel
PRACTICE LEADER – NORTH LAKES

Craig Oliver

Knowing the law is one thing, being able to apply it to ensure the best possible outcome for your client is another. Craig excels at making the complex simple and making the law work for you.

He is an expert personal injuries lawyer with over 20 years’ experience and success. Craig trained and worked at some of the best plaintiff and insurance firms in the UK before coming to Australia in 2011 and continuing to practice exclusively in personal injury litigation.

Craig spent a decade in regional Queensland before working as a general manager in Brisbane for a large national firm creating client-focussed, high-performing and value-driven teams of expert personal injury lawyers. He knows how to win and deliver outcomes for his clients in all types of claims, including the most severe life changing injuries such as brain injury, spinal injury and amputations. Knowing how to help you and your family deal with issues and stressors that stem from these injuries is key to minimising their impact on you and your family. Being injured is never convenient and Craig’s solutions focused approach starts making a difference on the issues that matter to you from the beginning and not just asking you to wait for compensation at the end. Knowing a good lawyer who is prepared to listen and deliver solutions in line with your priorities can make all the difference to your experience. Craig is an expert in motor vehicle injury claims, workplace injury claims, public liability injury claims, product liability injury claims and has particular expertise in personal injury claims involving the mining industry. He has an unrivalled understanding of the law, backed by decades of successful outcomes for clients who were facing uncertain futures and long recoveries.

Craig is an expert, fearless and uncompromising in his pursuit of justice and in advocating for his clients. But what does this mean for you? It means exceptional client service. It means the best possible legal representation with legal advice you can understand and trust. It means confidence in the success of your claim. It means maximum compensation for the fairest fees. It means having someone who cares in your corner, making a difference, who is committed to providing you with solutions and hope for the future, irrespective of your injury.

Craig has been recommended by the prestigious Doyles Guide as a leading personal injury lawyer. He was also a finalist in the Queensland Law Society’s Regional Lawyer of the Year during his time in Mackay.

Passionate about giving back to his local communities, Craig has also volunteered his time with several organisations in Queensland, from Mackay through to Caboolture and Brisbane. Even in his leisure time, playing golf, he has raised money for local charities, particularly for the local hospital foundation supporting medical research projects.

Special Counsel

Frances Bertram

After beginning her legal career on the Redcliffe peninsula more than 25 years ago, Fran has truly come full circle, returning to serve the community where her professional journey first began.

Drawing on a wealth of experience in personal injury law, Fran represents clients with serious and catastrophic injuries (including brain injuries, amputations, spinal cord injuries resulting in tetraplegia, paraplegia and the like, hypoxic injuries resulting in cerebral palsy, stroke, severe cognitive impairment and the like, severe nerve damage, functional neurological injuries, cardiac injuries, severe disfigurement and death), in construction accident claims, mining accident claims, workplace injury claims, motor vehicle accident claims, public liability injury claims, death and fatality claims, bullying and harassment claims, psychiatric injury claims, total and permanent disability claims and product liability claims.

Fran has a special interest in medical negligence claims, inspired by her own personal experience as a parent to a child with special needs and following her time heading one of the largest medical law teams in a large national law firm. Fran has successfully advocated for clients and achieved significant outcomes in medical negligence claims involving:

  • catastrophic birth Injuries
  • birth trauma
  • failed medical treatment
  • delayed diagnosis, including of cancer
  • surgical failures
  • nervous shock as a result of medical negligence
  • dependency claims as a result of medical negligence

Fran has also previously worked as a defendant lawyer, which gives her a unique insight into how the other side operates and an upper hand when it comes to achieving the best outcome for her clients.

Fran is dedicated to her clients, combining empathy, thoroughness, efficiency and excellence in every aspect of her work. She approaches each claim with genuine understanding and insight, allowing her to connect with clients on a meaningful level and appreciate their individual needs and challenges. Fran’s compassion also ensures that every client feels truly heard, supported and informed throughout their legal journey.

Fran truly loves her work and takes great pride and satisfaction knowing that she can help to make someone’s life just that little bit easier.

Out of the office, Fran is mum of two adult children and two Frenchie’s (who her children will argue are the favourites!) and an advocate for people with disabilities.

Special Counsel

Beverley Evans

verley has combined her knowledge with compassion and empathy to help everyday people who are injured through no fault of their own.

Beverley practised law for 30 years in the UK, before moving to the warmer Queensland weather.  She obtained her Australian legal qualification and continued her legal advocacy for clients with matters involving:

  • Motor Vehicle Accident Law;
  • Worker’s Compensation Law.
  • Public Liability Law;

Known for her client-first approach, Beverley has received exceptional feedback from clients who appreciate her deep knowledge, guidance and compassionate understanding as they navigate the legal process.

Beverley continues to see it as a privilege to help injured people and work to secure life-changing compensation outcomes.

Beverley has two adult sons and two dogs whom she loves walking.  Her hobbies include reading and Pilates.

Senior Associate

Courtney Jenkins

Courtney is a solicitor who has worked exclusively in personal injury compensation law for nearly 20 years, both before and after being admitted as a solicitor.

She has experience across a wide range of claims, including workers’ compensation claims and motor vehicle accident claims (including motorcycle and other road accident injuries). 

This has involved acting for injured claimants in most areas of personal injury law including serious and catastrophic injury claims (with injuries such as traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries), construction accident claims, mining accident claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, public liability injury claims, death and fatality claims, bullying and harassment claims and psychiatric injury claims.

Courtney enjoys handling complex claims, such as traumatic brain injury, fatal injury and nervous shock claims, as well as claims involving complex legal principles. She is particularly passionate about helping individuals who have experienced trauma to navigate the legal system and access the compensation and entitlements they deserve.

Known for her compassionate and client-focused approach, Courtney takes the time to truly understand her clients’ stories and the challenges they face. She is a pragmatic and skilled negotiator and she works hard to explain complex legal principles in a straightforward, accessible way. She is committed to minimising retraumatisation and ensuring her clients feel supported and empowered throughout their legal journey.

Courtney is motivated by a deep commitment to fairness and justice and she strives to achieve outcomes that help her clients regain control of their lives.

Outside of work, she enjoys spending time with her children and extended family. She also loves cooking, sewing and gardening.

Associate

Danielle Beddoes

Danielle commenced her legal career as a personal injury lawyer in a large national law firm where she became familiar with the provisions of several statutory compensation schemes whilst acting on behalf of injured claimants across various areas of insurance litigation, including matters arising from motor vehicle accident injury claims, workers’ compensation injury claims, workplace accident injury claims and public liability injury claims. Danielle has developed a particular interest in e-scooter injury claims, bicycle injury claims, motorcycle accident injury claims and other road accident injury claims.

Danielle prides herself on achieving positive outcomes for her clients by understanding what is important to her clients and ensuring that her clients’ personal injury claims are brought to a resolution as cost-effectively and expeditiously as possible.

Outside of work, Danielle enjoys spending time with her family and friends and is an active member of a number of committees both within the Gold Coast legal industry and broader Gold Coast community.

Graduate Law Clerk

Taylor Delpopolo

Taylor graduated in December 2025 with a Bachelor of Laws (Honours) degree from the Queensland University of Technology. Taylor is looking to undertake her practical legal training in 2026 and will become qualified to practice as a Solicitor in late 2026.

She has worked with East Coast Injury Lawyers during her university breaks since 2022 and is now working part-time with our firm permanently, assisting the lawyers in our firm with various types of personal injury claims, including work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, brain and head injury claims, spinal injury claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Taylor is passionate about helping people and loves being able to apply all the knowledge that she has gained from her university studies as well as through her experience working with our firm to assist with ensuring that our clients achieve great outcomes from their personal injury claims.

When Taylor is not studying, completing assignments or working at our firm, she can be found at the gym, playing basketball or enjoying everything outdoors, especially the beach and boating.

Graduate Law Clerk / Technology and AI Innovation Specialist

Caolin Travers

Caolin graduated with a Bachelor of Laws (Honours) and a Bachelor of Business (Marketing) with Distinction and is currently finalising his Practical Legal Training with the College of Law.

Caolin assists our firm’s expert compensation lawyers across a broad range of personal injury matters, including serious and catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, bullying and harassment claims, psychiatric and psychological injury claims and total and permanent disability claims. He has developed a particular interest in psychiatric and psychological injury claims

Outside of work, Caolin enjoys keeping active by training at the gym and getting out for a surf whenever he can.

Law Clerk

Grace Cavanagh

Grace is a third-year law student completing a Bachelor of Laws (Honours) at Griffith University.

She joined the team in 2024 and works part-time with our firm, assisting both the legal and administrative teams across all areas of compensation law.

With a motivated and passionate approach, Grace is eager to apply her academic knowledge alongside her practical experience at the firm to help achieve the best possible outcomes for our clients. Outside of work, Grace enjoys socialising with friends, training at the gym, and making the most of the Gold Coast’s beautiful beaches.

Practice Manager

Denni Close

With over 15 years of experience in compensation law, Denni brings depth and insight to every client’s case she supports. Having worked for both plaintiffs and defendants, she has a well-rounded perspective and strategic edge when navigating complex claims.

Denni is known for her calm professionalism and unwavering commitment to client care. She builds genuine rapport with each client, guiding them through what can often feel like an overwhelming process with clarity, compassion, and confidence. Her meticulous attention to detail and proactive approach ensure matters progress smoothly, helping clients receive the compensation they deserve.

When she’s not at work, Denni’s world revolves around her young son, who keeps her on her toes and fills her days with laughter and energy.

Senior Paralegal

Aleisha Harrigan

Aleisha is a very highly regarded Senior Paralegal within our team. Having worked as a Paralegal in compensation law firms since 2018, Aleisha has a wealth of experience in assisting with various types of compensation claims.

Since joining East Coast Injury Lawyers, Aleisha has become an essential part of our team providing invaluable support to our solicitors, support team and clients alike. Her abilities extend beyond legal matters with Aleisha providing training to our Paralegals and Legal Assistants and streamlining processes and procedures, ensuring that the workflows operate smoothly and effectively.

Outside of work, Aleisha has a passion for reading and music. She can often be found immersed in a good book or a live concert. She values spending quality time with her family, friends and her beloved dog, Kevin.

Senior Paralegal

Kym Arrowsmith

Kym is a knowledgeable legal assistant with fifteen years of expertise in the field of personal injury law. She is passionate about supporting clients through the process and obtaining the best possible outcome for them. As a valued member of our team, Kym takes pride in her work and is committed to sharing her extensive experience and knowledge with our other team members.

When Kym is not busy with work, she loves spending time with her family and friends, and enjoys discovering new places, whether it be through the pages of a biography or on her push bike.

Senior Paralegal

Jessica Will

Jessica is a highly experienced Senior Paralegal with over 14 years of dedicated experience in personal injury law.

Throughout her career, Jessica has developed extensive knowledge of the legal processes involved in a broad range of personal injury matters including serious and catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, workers’ compensation injury claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, bullying and harassment claims, psychiatric and psychological injury claims, sexual abuse claims and total and permanent disability claims.

Jessica is committed to ensuring that every client feels heard, understood and supported throughout the claims process and that they are kept informed at all times along the way. Her friendly and approachable nature, together with her experience, allows her to provide reassurance and practical assistance at every stage of a client’s claim.

Jessica is committed to delivering the highest standard of care and service that clients have come to expect from East Coast Injury Lawyers.

Paralegal

Samantha Bolton

Sam has been working in the legal industry for several years and is passionate about achieving the best possible results for our client’s whilst ensuring they have the support that they need in the process.

When Sam is not at work, she enjoys making the most of the Gold Coast beaches with her family and her Dalmatian, Hondo, and will take any opportunity to enjoy live music.

Paralegal

Rolanda Thiesfield

Ro brings over 20 years of experience as a dedicated personal injury paralegal, working across WorkCover, public liability, CTP, and class action claims.

Having worked in both plaintiff and defendant firms, she has gained a comprehensive understanding of the claims process from multiple perspectives, enabling her to provide insightful and effective assistance.

Ro is genuinely passionate about supporting injured people, guiding them through every step of their claim with care.

Outside the office, she enjoys a swing at the driving range or on the golf course, spending quality time with family and friends, and taking her Italian Greyhound for walks and adventures.

Senior Legal Assistant

Claire Rezny

Claire is one of our hard working and devoted Legal Assistants. With over 25 years’ administrative experience, her attention to detail, willingness to help others, and calm demeanour makes her a real asset to our team.

Claire is well travelled and, during her time in the USA, Claire discovered a newfound love for reading, which led her to become a proofreader for several published novels. Claire also enjoys landscape and wildlife photography and spending time with her family and puppy.

Senior Legal Assistant

Brooke Gribble

Meet Brooke, one of our Legal Assistants. Brooke has over 3 years administration experience in personal injury law and is eager to provide high quality customer service to our clients.

Brooke finds joy in helping others and is extremely hard working making her a real asset to our team.

Out of the office you may find Brooke at a racetrack as she has a passion for fast cars. Brooke also likes spending her time enjoying outdoor activities such as swimming and hiking but will never pass up the opportunity to indulge in some retail therapy.

Legal Assistant

Brittany Costley

Brittany has over four years’ experience in the legal industry and is dedicated to achieving the best possible outcomes for her clients. Her friendly and approachable nature, combined with experience in Motor Vehicle Accident, Workplace Injury, and Medical Negligence matters, ensures she is always prepared to support and communicate clearly with her clients.

Outside of work, Brittany enjoys baking and trying new recipes, and spending quality time with her family. Originally from New Zealand, she values the opportunity to visit when she can.

Legal Assistant / Administration Assistant

Shayla Riley

Shayla joined our team in September 2023, coming from an extensive background in customer service.

Shayla is a law student who is very passionate about compensation claims. With her bubbly personality and can-do attitude this makes her the perfect person for her administration support role.

When Shayla is not in the office you can find her enjoying all things outdoors, getting lost in a good book or spending time with her two rescue dogs Bear and Ella.

Receptionist and Administrative Assistant

Chloe Williams

Chloe joined our team in November 2025 and brings a positive and welcoming presence to her role as Receptionist and Administrative Assistant.

With a background in customer service, she loves helping clients feel comfortable and supporting the legal team to ensure everything runs smoothly. She is passionate about assisting others and is eager to continue building her knowledge as she enters her second year of law at Griffith University.

Outside of the office, Chloe loves exploring the outdoors and spending time at the beach, she’s always up for discovering somewhere new.

Receptionist and Administrative Assistant

Lynda Ratcliffe

Lynda is the welcoming face at our Robina reception. She has a strong background in customer service and enjoys assisting clients with empathy and compassion. Lynda takes pride in keeping things organised and running smoothly.

Outside of work, you’ll find Lynda at the beach or relaxing with a good book.

Law Student

Tom Seton

Tom is a law student commencing his first year of a Bachelor of Laws (Honours) at QUT.

He has prior experience in customer service and is passionate about ensuring clients receive fair compensation. He looks forward to applying the knowledge gained from his university studies to a law firm as he progresses through his degree.

Outside of work, Tom enjoys playing and listening to music. He plays the bass guitar across a range of genres, including jazz, funk, and rock.

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