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If you have suffered a psychiatric injury or psychological injury at work, on the road, as a result of sexual abuse or some other traumatic event, you may be entitled to bring a personal injury claim.

Psychiatric injuries can occur at work from bullying and harassment, excessive workload, lack of training and lack of support following a traumatic event. Other psychiatric injuries can occur as a result of being involved in, or witnessing, an extremely traumatic event.

Family members who have a close connection with someone who is seriously injured or killed in an accident may also have an entitlement to bring a personal injury claim if they suffer a psychological injury following the incident. These claims are called nervous shock claims.

The process involved in bringing a claim for psychological injury changes depending on how the accident which led to your injury occurred.

Road Accidents Resulting in Psychiatric Injuries

For psychiatric or psychological injuries sustained as a direct or indirect consequence of a road accident, including a motor vehicle accident, car accident, motorcycle accident, bus accident, truck accident or any other accident on the road or involving a vehicle, a CTP claim will need to be commenced against the insurer of the at fault vehicle.  This includes cyclists, scooter riders, skateboarders and pedestrians who have suffered psychiatric injuries as a result of a negligent driver.

For more information on CTP claims, click here.

Work Accidents or Events Resulting in Psychological Injuries

For psychological injuries suffered at work, provided you are considered to be a “worker” (which includes some workers operating under an ABN), you can lodge a workers’ compensation claim. In cases where the psychological injury develops secondary to a physical injury that has already been accepted as a work related injury by WorkCover, you would need to ask your doctor to include the psychological injury on your workers’ compensation work capacity certificate and then ask WorkCover to officially accept your psychological injury as a part of your workcover claim.

There are some exceptions to the rule with respect to what psychiatric injuries WorkCover Queensland will accept.  WorkCover is not required to pay compensation for psychological injuries that have arisen out of:

  • Reasonable management action taken in a reasonable way by the employer in connection with the worker’s employment; or
  • The worker’s expectation or perception of reasonable management action being taken against the worker; or
  • Action by the Workers’ Compensation Regulator or an insurer (including WorkCover Queensland) in connection with the worker’s application for compensation. 

Once your statutory workers’ compensation claim comes to an end, you can choose to pursue a common law claim (provided you are still within the relevant three (3) year limitation period).  In order to pursue a common law claim, you must show that your employer or a co-worker was negligent in some respect.

For more information on workers’ compensation claims, click here.

Other Psychiatric or Psychological Injuries (Public Liability Claims)

Any psychological injury not suffered as a result of a road accident or work accident or as a result of medical negligence will need to be brought as a public liability personal injury claim, provided the injury was caused by someone else’s intentional or negligent act.

The types of accidents and injuries that become public liability claims, from which psychological injuries can arise, can include:

  • Psychological injuries following the serious injury or death of someone else
  • Sexual abuse and assaults
  • Physical assaults
  • Employees / workers suffering psychiatric injury as a result of an incident on someone else’s worksite
  • Independent contractors / subcontractors suffering psychiatric injury as a result of an incident on someone else’s worksite
  • Slip and fall accidents
  • Trip and fall accidents
  • Injuries sustained at someone else’s home or rental premises
  • Boating accidents
  • Jetski accidents
  • Watersports accidents
  • Injuries sustained on playgrounds
  • Injuries suffered in public parks
  • Injuries suffered in a gym or leisure centre
  • Injuries sustained in residential or commercial buildings
  • Injuries sustained at school
  • Injuries caused by dogs, horses or other animals
  • Injuries sustained during sporting activities
  • Injuries sustained at recreational activity venues
  • Injuries sustained at amusement parks and venues
  • Injuries caused by defective equipment or faulty products
  • Airline and aviation accidents

For more information on public liability claims, click here.

Medical Negligence Resulting in Psychiatric Injuries

If you suffer a psychological injury as a result of the medical negligence of a doctor, nurse or other health practitioner, then you may be entitled to bring a medical negligence claim.

A medical negligence claim follows a similar process to public liability claims but with different time limits. For more information on medical negligence claims, click here.

What can you claim?

What you can claim in a personal injury claim depends on how you were injured and therefore which regime your claim is governed by. For instance, damages paid under the workers’ compensation scheme are restricted, whereas claims against a public liability insurer, where there is also a workers’ compensation common law claim for damages, are unlimited in what compensation can be recovered from the public liability insurer.

Compensation for psychiatric or psychological injuries can include the following:

  • pain and suffering and loss of enjoyment of life
  • past economic loss (lost income)
  • past special damages, also known as out of pocket expenses (eg treatment, rehabilitation, medication, transportation, education and training)
  • past paid services (eg mowing, gardening, housekeeping, cleaning, cooking, attendant care and support services, etc), provided these services were not already being provided prior to the accident
  • Past unpaid (voluntary) services provided by friends and family, if those services were provided for at least six (6) hours per week for a minimum of six (6) months and provided these services were not already being provided prior to the accident
  • interest on any past economic loss (lost income), expenses and/or paid services
  • future economic loss – likely loss of income or earning capacity
  • future likely special damages / out-of-pocket expenses
  • future likely paid services
  • future likely unpaid (voluntary) services to be provided by family and friends

So, what can East Coast Injury Lawyers do to help?

We provide free initial advice. We will consider all available information, undertake investigations where needed, and provide you with our opinion regarding your claim. This will include whether we believe you would succeed in a claim, what your options are with respect to the various insurance schemes and what you should do immediately to ensure that you receive the best treatment, care and support as quickly as possible.

If we consider that your personal injury claim is likely to have reasonable prospects of success, then we will agree to take your matter on, on a “no win no fee” basis. Click here for more information on how we charge.

Strict time limits apply to personal injury claims, so speak with one our expert personal injury lawyers today.

FAQs

When should I get a personal injury lawyer involved?

You should engage a personal injury lawyer as soon as possible. This is so:

  • We can make sure you do not miss any important time limits.
  • We can provide you with advice about your rights and obligations.
  • We can make sure that what you are telling the doctors and the Insurer is consistent – ie your story about what happened needs to remain the same, or conflicting versions need to be clarified as soon as possible, as credibility is critical in these claims.
  • We can make sure that you are telling the doctors and the Insurer the full story (eg disclosing previous injuries or claims), so that your credibility remains intact.
  • We can make sure that your medical certificates list all psychological (and, where applicable, physical) injuries you have sustained, no matter how insignificant – sometimes the doctors need some guidance in that regard.
  • We can help prepare your claim and serve it on the defendant, respondent, CTP insurer or WorkCover when the time is right.
  • We can make sure that all of your injuries are being fully investigated and treated.
  • We can start putting your offer of settlement together.
How do I start a claim for my psychological injury?

The process involved depends on how your injury occurred (eg in a motor vehicle accident, at work, in a public place or in a hospital).

Click here to find out how to start a claim if your psychological injury occurred as a result of a motor vehicle accident.

Click here to find out how to start a claim if your psychological injury occurred at work or as a result of a work accident.

Click here to find out how to start a claim if your psychological injury arose as a result of an accident or incident that occurred in a public place, at someone else’s home, business or venue.

Click here to find out how to start a claim if your psychological injury arose as a result of one or more events that occurred at a school, at a church or in prison.

Click here to find out how to start a claim if your psychological injury was caused by medical negligence.

What are the time limits involved with bringing a claim for psychiatric injury?

Ordinarily, the rule of thumb is that you have three (3) years from the date that a doctor would have diagnosed you as suffering from a diagnosable psychiatric injury (like Post Traumatic Stress Disorder, Adjustment Disorder, Anxiety Disorder or Major Depressive Disorder) to commence court proceedings.

There are, however, other stricter time limits that need to be adhered to which change depending on how you were injured (eg in a motor vehicle accident, at work, in a public place or in a hospital).

Car accidents (and other accidents on the road):

Vehicles that have been identified (even if unregistered):

A person suffering psychological injuries as a result of a motor vehicle accident, where the vehicle at fault has been identified, has one (1) month from the date they first consult with a lawyer or nine (9) months from the date of accident, whichever is the earlier, to serve a Notice of Accident Claim Form on the CTP Insurer of the vehicle.  In the case of unregistered vehicles, the claim form has to be served on the Nominal Defendant, a government insurer.

A Notice of Accident Claim Form can still be served on the insurer after the nine (9) month timeframe up to three (3) years  after the date of injury provided it contains a reasonable excuse for the delay.

You must then settle your CTP claim with the CTP insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of injury.

Subject to some very limited exceptions, your right to receive compensation for your personal injuries will be lost completely if court proceedings are not commenced within three (3) years of the date of injury. If you are outside that timeframe, please seek legal advice urgently to find out if there are any exceptions that apply to you.

Vehicles that remain unidentified:

A person injured in a motor vehicle accident, where the vehicle at fault has NOT been identified (eg in a hit and run), only has one (1) month from the date they first consult with a lawyer or three (3) months from the date of accident, whichever is the earlier, to serve a Notice of Accident Claim Form on the Nominal Defendant (a government insurer).

A Notice of Accident Claim Form can still be served after the three (3) month timeframe up to nine (9) months  after the date of accident provided it contains a reasonable excuse for the delay.

If a Notice of Accident Claim Form is not served on the Nominal Defendant within nine (9) months from the date of accident, all rights to receive compensation are lost.

Provided a Notice of Accident Claim Form has been served within nine (9) months from the date of accident, you must then settle your CTP claim with the CTP insurer, or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of injury.

Work accidents:

An injured worker has three (3) years from the date of injury to serve a Notice of Claim for Damages on their employer and WorkCover Queensland and to receive a “compliance” response from WorkCover confirming that they have provided all necessary information.

If those steps are not taken within the three (3) year limitation period to protect the worker’s interests, all rights to receive compensation are lost. There are some limited exceptions to this rule, however, so if you are outside that timeframe, please seek legal advice urgently to find out if there are any exceptions that apply to you.

There is also the possibility of being able to pursue a “common law only” claim if you suffered a psychological injury at work but never lodged a statutory workers’ compensation claim. A “common law only” claim must be commenced within three (3) years of the date of injury.

Public liability injury claims:

To commence a public liability claim for psychological injury, you have to serve a Form 1 Part 1 Notice of Claim on the individual or company that caused your injury (“the Respondent”).

That claim form has to be served on the Respondent within one (1) month from the date you instruct a lawyer to act on your behalf or within nine (9) months from the date of accident, whichever is the earlier.

A claim can still be commenced outside the nine (9) month timeframe up to three (3) years after the date of injury but you have to provide a reasonable excuse for the delay.

You must then settle your claim with the public liability insurer or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years of the date of injury. There are some limited exceptions to this rule, however, so please speak with one of our expert personal injury lawyers to discuss any options you might have in that regard.

Medical negligence claims:

To commence a medical negligence claim for a psychological injury, you must serve an “Initial Notice” on the hospital, doctor or other health practitioner that caused your injury (“the Respondent”).

That Initial Notice has to be served on the Respondent within one (1) month from the date you instruct a lawyer to act on your behalf or nine (9) months from the date the medical negligence occurred (or from the date your symptoms first appeared), whichever is the earlier.

An Initial Notice can still be served upon the Respondent outside the nine (9) month timeframe up to three (3) years from the date of injury but you have to provide a reasonable excuse for the delay.

Once any relevant clinical notes surrounding your medical treatment have been received, you then have twelve (12) months to serve a Form 1 Part 1 Notice of Claim and a supporting medical report on the Respondents.

You must then settle your claim with the Respondent’s professional indemnity insurer or commence court proceedings (by filing a Claim and Statement of Claim), within three (3) years from the date of injury. There are some limited exceptions to this rule, however, so please speak with one of our expert personal injury lawyers to discuss any options you might have in that regard.

Who will I be suing and who pays?

Car accidents (and other accidents on the road):

Your claim for psychological injury will be against the CTP insurer of the vehicle that caused the accident.  You will be alleging that the driver of that vehicle was at fault but the CTP insurer is the one that conducts the defence of the claim on behalf of that driver.

In circumstances where the vehicle is unregistered or cannot be identified, then the claim is against the Nominal Defendant (a government insurer).

Work accidents:

In order to pursue a workers’ compensation common law claim you have to prove that your employer or a co-worker was negligent in some way.  Your employer will be held vicariously liable for the actions of any co-workers, provided they were acting within the scope of their employment.

As a result, when you bring a common law claim for psychological injuries, you are effectively suing your employer for negligence but they are then covered by their insurer, which is WorkCover Queensland (or a self-insurer). WorkCover assumes the defence of the claim and ultimately pays out any settlement amount or court award.

Public liability injury claims:

Your claim for psychiatric injury will be directed at the individual or company that caused the accident, event or circumstances that led to your injury (“the Respondent”).

The Respondent may have to pay a relatively small excess on their insurance and their public liability insurer then takes over the conduct of the claim and pays out any compensation.

Medical negligence claims:

Your claim for psychological injury will be directed at the hospital, doctor or other health professional whose treatment fell short of the standard reasonably expected of them.

They may have to pay a relatively small excess on their insurance and their professional indemnity insurer then takes over the conduct of the claim and pays out any compensation.

What if the person that caused my psychological injury was a friend or family member?

Car accidents (or other accidents on the road):

Provided your family member’s vehicle or friend’s vehicle was registered and there is nothing else untoward (see the exceptions listed below), then there will be absolutely no issue at all. They will not even have to pay an excess to the CTP insurer. The CTP insurer of the vehicle simply assumes conduct of the claim and communicates directly with your lawyers.

This means that passengers in cars can bring claims against their own family member, if the accident was caused by their family member, without fear of any financial or other penalty.

Exceptions to the rule:

  1. If the vehicle was being used without the owner’s authority or without legal justification or excuse, then the insurer may have a right to recover all the compensation and costs paid from the driver.
  2. If the driver intended to harm you or some other person (resulting in your injury), then the insurer may have a right to recover all the compensation and costs paid from the driver.
  3. If the driver was under the influence of alcohol or drugs at the time of the accident, which then caused or contributed to the accident, the insurer may have a right to recover all the compensation and costs paid from the driver.
  4. If the vehicle was being used to commit a crime or for some other illegal purpose, then the insurer may have a right to recover all the compensation and costs paid from the driver.
  5. If the vehicle was not registered at the time of the accident, then the Nominal Defendant may have a right to recover all the compensation and costs paid from the driver or owner of the vehicle.

Public Liability Claims

It does not matter if your psychological injury was caused by a family member or friend as the public liability insurer will be the one paying out any compensation. Your friend or family member simply has to pay a relatively small excess (if any) and the insurer then assumes the conduct of the claim.

The public liability insurer will, of course, want your family member or friend to provide a statement about what happened and, in the extremely unlikely event that the matter was to proceed to trial, they might be called upon to give evidence about what happened but that would be it.

There are, however, some exceptions to this rule. If your family member or friend was under the influence of alcohol or drugs, intended to harm you, was using something without the owner’s authority or without legal justification or was undertaking an illegal activity at the time, the public liability insurance policy may be voided, so that your friend or family member is not covered.  We would look into this for you before proceeding with any claim.

What if the person that caused my psychological injury was a co-worker or my employer?

There is no adverse impact on your co-workers at all. They may have to give a statement about what happened but that would be it. They may also be required to give evidence if the matter went to trial, which is extremely unlikely (less than 2% of personal injury claims actually proceed to trial).

In terms of the impact on your employer, their future workers’ compensation premiums might be affected to some extent.

What is my claim worth?

How much compensation or damages you will be entitled to receive is dependent on a lot of different factors, including:

  • What ongoing problems you are likely to have as a result of your psychological injury – obviously, we won’t know this until your psychological injuries are stable and stationary and have been assessed by the medical experts
  • Your age, which impacts on how long you were going to work for and how long you will experience pain and suffering from your psychiatric injuries
  • What the doctors say about your psychological injuries, particularly the degree of impairment and the level of disability you have as a result of your psychiatric condition
  • Whether you had a pre-existing psychiatric or psychological condition, previous injuries or other health issues that were impacting on you, or are going to impact on you in the future
  • What restrictions and difficulties you have, particularly with respect to your work capacity
  • What your income and earning capacity was like pre-accident, compared to what your income and earning capacity is now like
  • What treatment, care and support needs you will have because of your psychiatric condition
  • Whether you have needed paid care and assistance because of your psychological injury and, if so, the nature and extent of that support
  • Whether you have needed voluntary (unpaid) care and assistance because of your psychological injury and, if so, the nature and extent of that support
  • Whether you will continue to require paid care and assistance because of your psychological injuries and, if so, the nature and extent of that support
  • Whether you will continue to require voluntary (unpaid) care and assistance because of your psychological injury and, if so, the nature and extent of that support
  • How much ongoing treatment and medication you need in the future

Psychological injury claims often settle for hundreds of thousands of dollars or more.

How much do lawyers charge to pursue a personal injury claim for psychological injury?

It depends on how much legal work it takes to settle your claim. Every matter is different. Our hourly rates are extremely competitive. For more information on how we charge, click here.

Do I have to pay the insurer’s costs if I lose?

This is extremely unlikely. You only have to pay some of the insurer’s costs if you proceed to trial and lose completely or if you receive a judgment for less than what the insurer has previously offered to pay you.

The number of personal injury claims that actually proceed to trial is less than 2 in 100, so the chances of you having to pay the insurer’s costs are very slim. 

During the course of your claim, we will provide you with detailed advice on what we believe the quantum of your claim to be, so that you know what amount would be considered to be a good settlement amount.

Do I have to pay tax on any compensation I receive from the public liability insurer?

No. In personal injury claims in Queensland we only claim net losses (after tax), so the ATO does not impose tax on any settlement monies. If, however, you invest those funds and earn income then you may well have to pay tax on that income. You should seek advice from your accountant or financial advisor in that regard.

During your free initial consultation, we will:

  • Determine exactly what injuries you have suffered;
  • Work out precisely how your injuries occurred;
  • Decide whether someone else’s negligence caused or significantly contributed to your injuries;
  • Decide whether your claim is likely to be economically viable;
  • Provide you with our advice on whether we believe you will win and whether your claim will be viable;
  • Discuss the claims process and what will be required of you;
  • Ascertain what treatment and rehabilitation you need so we can make sure you receive that treatment;
  • Consider what care and support you might require;
  • Discuss what costs will be involved and how we charge; and
  • Respond to any questions that you might have in relation to your claim.

*East Coast Injury Lawyers is led by Accredited Specialists in Personal Injury Law: Sean Delpopolo, Helen Ashton, Nickelle Morris.

  • No Win No Fee
  • No upfront payments
  • Free initial consultation
  • Home visits
  • Hospital visits
  • Videoconference meetings (via Zoom or Microsoft Teams) where preferred
  • After Hours Visits
  • 30% cap on legal fees
  • No uplift fees charged
  • No litigation lenders or interest charges on outlays / disbursements
  • Complete confidentiality
  • Immediate assessment of your claim

*Strict time limits apply when making a claim. Do not delay.

Managing Director

Sean Delpopolo

Sean Delpopolo

Sean is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

Sean specialises in work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, brain and head injury claims, spinal injury claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

He has been running personal injury claims in Queensland for over 25 years. Sean founded our firm in 2004 and the firm has grown and gone from strength to strength on the background of outstanding service, incredible results and charging really fair fees.

With an innate sense of fairness and justice, this motivates Sean and his team to do everything they can to ensure that the results they achieve for their clients are something that they can all be proud of. In Sean’s mind, the interests of the firm’s clients come first, before anything else, and this value has flowed on through to the entire team.

As a father of two daughters, Sean understands that his clients’ personal injury claims can make a huge difference to their lives and the lives of those around them. This is why he has made it his life’s work to fight for the “little guy” to obtain the compensation they deserve.

* To find out more about what it takes to become an Accredited Specialist click here.

Director

Helen Ashton

Helen Ashton

Helen is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

As an Accredited Specialist in Personal Injury Law, having been awarded the highest achiever award for the course in 2015, Helen has a high level of knowledge and technical expertise. Admitted as a Solicitor of the Supreme Court of Queensland in 2001, she also has extensive experience in running all types of personal injury claims.

Helen specialises in work injury claims, workplace injury claims, motor vehicle accident, motorcycle accident injury claims, other road accident injury claims, medical negligence claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Helen has a friendly and approachable personality and strives to ensure that her clients are kept well informed and are provided with quality and practical legal advice.

As a mother of three young children, Helen understands the impact events can have on a family unit and works proactively to achieve the right result for her clients in the shortest possible timeframe. Helen has the ability and the experience to assist clients with a wide variety of claims, including any personal injury claims with a high level of complexity and those that have had catastrophic consequences.

* To find out more about what it takes to become an Accredited Specialist click here.

Special Counsel

Nickelle Morris

Nickelle Morris

Nickelle is an expert in personal injury claims and has been recognised by the Queensland Law Society as an Accredited Specialist in Personal Injury Law.* She was awarded the highest achiever award for the accreditation course which she completed in 2022. Nickelle was also a finalist in the Special Counsel of the Year category in the Australian Law Awards in 2019.

Nickelle has been practising exclusively in personal injury litigation for over 20 years. She has extensive experience in catastrophic claims and fatality claims across all practice areas.

Nickelle specialises in catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, public liability injury claims, medical negligence claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Nickelle prides herself on being a technical, yet practical and compassionate lawyer. She takes her time to understand her client’s situation and to ensure that they have an understanding of their rights and entitlements. Nickelle is a tenacious and passionate advocate for her clients and is dedicated to being proactive in ensuring her client’s needs are met and achieving the best outcome for her clients.

Outside of work, Nickelle is a mother of two children and is a member of a number of committees both within the legal industry and community.

* To find out more about what it takes to become an Accredited Specialist click here.

Special Counsel

Barry Mcgee

Barry has always loved a spirited debate, and, with over 20 years specialising exclusively in personal injury litigation, his passion, skill and ability to assist his clients is well known throughout the Queensland profession.

Barry specialises in work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Barry’s legal career began in his native Scotland, where he qualified as a Solicitor in 1998. Upon qualifying, he worked for a boutique practice, and then a top-tier national firm, representing a number of different insurers across a variety of industries. With years of working for insurers under his belt, Barry is able to see matters through the eyes of his legal opponents. Forewarned is forearmed, as they say!

He was admitted to practice by the Supreme Court of Queensland in 2007. In Australia, he commenced working for a large national firm, where he spent 15 years practicing in personal injury litigation. He was made a Partner of the firm in 2011 and spent 11 years as the firm’s dedicated in-house Special Counsel. As Special Counsel, Barry provided expert advocacy and strategical advice and assistance to the firm’s personal injury lawyers and clients of the firm alike.

Barry has significant and extensive experience across a wide variety of personal injury claims. He is compassionate, personable and straightforward, with a keen sense of what is fair and just and a reputation for not settling for anything less than his client deserves.

Outside of work he enjoys surfing, the outdoors, music and spending time with his wife and 3 young children.

Special Counsel

Charlotte Evans

Charlotte has practised exclusively in personal injury compensation litigation for over 20 years.

Charlotte specialises in sexual abuse claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

She is committed to fighting for the rights of plaintiffs and helping her clients through the legal maze, to achieve outcomes that put people back in control of their lives. She has had experience in taking a number of personal injury cases to Trial and winning hard fought cases for her clients and she does not shy away from a challenge.

Charlotte has a friendly and approachable personality and strives to cut through the legal jargon to make the personal injury claim process understandable for her clients whilst ensuring that her clients are also kept well informed throughout their claim.

Out of the office Charlotte is a busy Mum, who now enjoys the privileges of living in beautiful Queensland and making the most of all it has to offer.

Special Counsel

Prue Prescott

Prue has been running personal injury claims for nearly 20 years. This has involved acting for injured claimants in most areas of personal injury law including workers’ compensation injury claims, motor vehicle accident injury claims, public liability injury claims, death and fatality claims, psychiatric injury claims, National Injury Insurance Scheme (NIISQ) claims and total and permanent disability claims.

Prue enjoys handling the more complex claims, such as traumatic brain injury, fatal injury and nervous shock claims, as well as claims involving complex legal principles. Prue seeks to use her Masters qualification in writing and literature to tell each and every client’s individual story, ensuring they are treated fairly by insurers and that they obtain the compensation they deserve.

In 2019, Prue was nominated by the Women Lawyers Association of Queensland Inc as an Inspirational Lawyer.

Outside of work, Prue is a busy mum of boys but also tries to find the time to read, write and explore nature.

Office Manager

Julie Hollonds

Julie is a highly dedicated and experienced office manager who has been an integral part of our team for the past 14 years. Bringing a wealth of knowledge with over 35 years of experience in administration, Julie keeps our office running smoothly and efficiently.

Outside of work, Julie loves to walk, snorkel, spend time with friends and explore the beautiful Northern Rivers region of New South Wales.

Legal Assistant

Aleisha Harrigan

Having worked as a legal assistant for over five years, Aleisha has a wealth of experience in the field of personal injury. Since joining East Coast Lawyers, she has been an essential part of providing invaluable support to solicitors and our clients. Her abilities extend beyond legal matters with Aleisha providing training to our assistants and administrative team, and streamlining processes and procedures, ensuring that the workflows operate smoothly and effectively.

Outside of work, Aleisha has a passion for reading and music. She can often be found immersed in a good book or a live concert. She values spending quality time with her family, friends and her beloved dog, Kevin.

Legal Assistant

Kym Arrowsmith

Kym is a knowledgeable legal assistant with fifteen years of expertise in the field of personal injury law. She is passionate about supporting clients through the process and obtaining the best possible outcome for them. As a valued member of our team, Kym takes pride in her work and is committed to sharing her extensive experience and knowledge with our other team members.

When Kym is not busy with work, she loves spending time with her family and friends, and enjoys discovering new places, whether it be through the pages of a biography or on her push bike.

Legal Assistant

Alece Turner

Alece is a law student who is extremely motivated and passionate about personal injury law. She is hardworking, and always strives to produce the best possible results for our clients.

Her dedication and eagerness to learn more about the law makes Alece a great addition to our team.

When not working or studying, she loves spending time with her son at the beach or at one of our amazing theme parks.

Legal Assistant

Georgia Ryan

Georgia recently joined the team in February 2023 and has been working within the industry for the last three years. She is enthusiastic about helping new and existing clients, and with her bubbly personality and can-do approach makes her an excellent addition to our team.

Raised in Tasmania, Georgia moved to Queensland in early 2017 and hasn’t regretted it since. She loves the warm weather and lifestyle. Outside of work, Georgia loves travelling, dining out and spending time with family and friends.

Legal Assistant

Claire Rezny

Claire is one of our hard working and devoted Legal Assistants. With over 25 years’ administrative experience, her attention to detail, willingness to help others, and calm demeanour makes her a real asset to our team.

Claire is well travelled and, during her time in the USA, Claire discovered a newfound love for reading, which led her to become a proofreader for several published novels. Claire also enjoys landscape and wildlife photography and spending time with her family and puppy.

Receptionist and Administrative Assistant

Ella Donnelly

Meet Ella, our receptionist and administrative assistant, with a passion for law and criminology. She is currently working towards a career in the police force. Ella is always eager to help others and is dedicated to providing excellent customer service to our clients.

Ella’s bubbly and outgoing personality shines, making her a perfect receptionist. Despite her busy timetable with working and studying, Ella finds time to pursue her love of acting. Being a performer at heart, Ella has had a chance to showcase her natural flair for the arts in theatre productions.

RECEPTIONIST AND ADMINISTRATIVE ASSISTANT

Shayla Riley

Shayla is the newest member of our administration team and has an extensive background in customer service.

Shayla’s bubbly personality and can-do attitude makes her the perfect person for her administration support role.

She has a passion for the Law and has completed her Diploma of Justice Studies with aspirations to further her career by studying a Bachelor of Laws.

When Shayla is not in the office you will find her at the beach with her two dogs, Bear and Ella or at home reading a good book.