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Injuries occur on the road as a result of motor vehicle accidents, car accidents, truck accidents, motorcycle accidents and bus accidents. Even collisions with trains, trams and tractors can result in personal injury claims. Drivers, passengers, pedestrians, cyclists and scooter riders can bring a claim if the accident was caused or contributed to by the negligence of someone else.

Even in circumstances where the vehicle that caused the accident was unregistered or unidentified, a claim is still able to be brought against the Nominal Defendant, a Queensland government insurer. These claims, however, have to be commenced within a very short period of time, so you should seek legal advice immediately.

Many car accidents and other road accidents lead to very serious injuries including catastrophic spinal injuries, traumatic brain injuries, neck and whiplash injuries, fractured limbs, soft tissue injuries, psychological injuries and sometimes even fatalities.  For family members whose relative has been significantly affected by a motor vehicle accident, the relative may also be able to bring claims for loss of dependency, loss of services and nervous shock (psychiatric injury).

How Do Motor Vehicle Accident Injury Claims Work?

Anyone involved in a car accident is covered by compulsory third party (CTP) Insurance, provided the vehicle at fault for the accident is registered. If the vehicle is not registered, then the Nominal Defendant becomes the insurer of the vehicle. The only person whose injuries will not be covered is the driver of the vehicle that caused the accident (if the accident was entirely their fault). Passengers in that vehicle, however, will be covered.

If you were injured in an accident caused by someone else, then you will be able to lodge a CTP claim with the CTP Insurer of the at fault vehicle.

A typical CTP claim goes like this:

  • The motor vehicle accident occurs;
  • You contact a lawyer;
  • A Notice of Accident Claim form is served on the CTP insurer of the at fault vehicle within 1 month of initial consultation;
  • The insurer then accepts the claim within 14 days and starts paying for all reasonable and necessary treatment and rehabilitation, provided they accept that the insured driver is likely to be at least partially at fault for the accident;
  • The insurer notifies us of their position on liability (ie whether they admit or deny liability for the accident) within 6 months of the acceptance of the claim;
  • Most (but not all) injuries will be considered to be stable and stationary within 12 months after the accident;
  • Medicolegal appointments then take place (for both sides), to assess any ongoing impairment and disability. These reports are normally all received by around 16 months after the accident;
  • An offer of settlement is then compiled;
  • The parties then attend a compulsory settlement conference approximately 18 months post-accident (NB around 7 out of 10 matters resolve at this stage);
  • Mandatory Written Offers are exchanged in writing at the end of the conference (if there is no prior resolution) and remain open for 14 days;

If the claim fails to resolve at the compulsory conference (and neither party accepts the other party’s Mandatory Final Offer), then:

  • Court proceedings are commenced within 60 days from the date of the conference;
  • Court documents are exchanged between the parties over the next few months;
  • A mediation is then held between the parties (NB around 9 out 10 matters resolve at this stage);

If the claim fails to resolve at the mediation:

  • Both parties start preparing for trial (whilst continuing negotiations); and
  • If all other negotiations fail, the matter is listed for trial and ultimately heard by the court. (NB less than 2% of personal injury claims proceed to trial)

What can you claim?

The following heads of damage can be claimed against a CTP Insurer:

  1. Pain and suffering and loss of enjoyment of life;
  2. Past economic loss (lost income);
  3. Past special damages, also known as out of pocket expenses (eg treatment, rehabilitation and medication);
  4. Past paid services (eg mowing, gardening, housekeeping, cleaning, cooking, etc), provided these services were not already being provided prior to the accident;
  5. Past unpaid (voluntary) services provided by friends and family, if those services were provided for at least six (6) hours per week for a minimum of six (6) months and provided these services were not already being provided prior to the accident;
  6. Interest on any past economic loss (lost income), expenses and/or paid services;
  7. Future economic loss – likely loss of income or earning capacity;
  8. Future likely special damages / out-of-pocket expenses;
  9. Future likely paid services; and
  10. Future likely (unpaid) voluntary services to be provided by family and friends.

So, what is required of you during the CTP claim process?

We will handle the majority of your claim so you can live your life normally (or at least as normally as possible with the injuries you have sustained). What might be required of you could include the following:

  1. We will need to speak with you in person or via Zoom about the incident;
  2. We will need your help with finalising any claim form, to ensure that we get your story right so you can then sign that claim form;
  3. We will need you to attend some medicolegal appointments for us and the insurer will require the same;
  4. We will need you to provide us with copies of any relevant documents including receipts for medication and treatment, financial documents and an impact statement (detailing how your injuries have affected you and are continuing to affect you);
  5. We will need you to approve any offer of settlement that we formulate on your behalf; and
  6. We will need you to attend a compulsory settlement conference so as to provide us with your instructions regarding any offers of settlement and to answer any additional questions we, or the CTP Insurer, might have. We will not allow the insurer’s lawyers to ask you any questions directly. (NB Around 70% of claims resolve at this stage)

If the claim fails to resolve at the compulsory conference:

  1. We will need you to attend a mediation to provide us with your instructions regarding any further offers of settlement. (NB Around 90% of claims resolve by this stage)
  2. We will not permit the CTP insurer’s lawyers to ask you any questions directly during the mediation.

If the claim fails to resolve at the mediation:

  1. We will need to discuss what further offers of settlement should be made, if any, prior to trial;
  2. We will need you to attend court to give evidence, if the matter actually proceeds to trial. (NB less than 2% of personal injury claims proceed to trial)

How can we help?

Your claim will be assessed by one of our expert personal injury lawyers. If we are of the view that your claim is likely to succeed and that it is economically viable, then we will agree to act on your behalf on a “no win no fee” basis. Click here for more information on how we charge.

FAQs

When to engage a personal injury lawyer?

You should engage a personal injury lawyer as soon as possible. This is so:

  • We can make sure that what you are telling the doctors and the CTP Insurer is consistent – ie your story about what happened needs to remain the same, or conflicting versions need to be clarified as soon as possible, as credibility is critical in these claims.
  • We can make sure that you are telling the doctors and the CTP Insurer the full story (eg disclosing previous injuries or claims), so that your credibility remains intact.
  • We can make sure that your claim form and medical certificate lists all injuries you have sustained, no matter how insignificant – sometimes the doctors need some guidance in that regard.
  • We can make sure that all of your injuries are being fully investigated and treated and that the CTP insurer is covering the treatment costs.
  • We can start putting your offer of settlement together.
How to start a CTP claim after being injured in a motor vehicle accident?

The steps that you should take after being injured in a motor vehicle accident are as follows:

  1. See your doctor and report all injuries, no matter how insignificant they seem at the time.
  2. Report the accident to the police and ask them to provide you with a traffic incident number.
  3. Contact us to make a time to meet with one of our expert injury lawyers. We will come to you if you would prefer, at no additional cost.
  4. We will complete a Notice of Accident Claim form (“NOAC”) with you.
  5. We will provide you with the medical certificate that forms pages 11 and 12 of the NOAC and ask that you have your doctor complete it.
  6. You will also need to obtain referrals from your doctor for any further investigations or treatment that you might require, like x-rays or other scans, specialist reviews, physiotherapy or psychological counselling.
  7. We serve the NOAC with the completed medical certificate and a copy of any referrals on the CTP Insurer.
  8. The CTP Insurer then starts paying for any reasonable and necessary treatment and rehabilitation.
How much time do I have to lodge a CTP claim?

Different time limits apply where the vehicle that caused the accident is identified compared to when the vehicle is unidentified.

Where the vehicle that caused the accident has been identified:

A Notice of Accident Claim form has to be served on the CTP Insurer within one (1) month of consulting with a lawyer or within nine (9) months of the date of accident, whichever is the earliest.  Where the vehicle is unregistered, the claim form is served on the Nominal Defendant.

A claim can still be lodged outside the nine (9) month timeframe, up to three (3) years post-accident, provided a reasonable excuse for delay is given.

Ultimately, you have to resolve your claim or commence court proceedings within three (3) years from the date of accident, failing which you lose all rights to receive compensation.

There are some very limited exceptions to the three (3) year rule. If you are outside that timeframe, we would recommend you seek legal advice urgently.

Where the vehicle that caused the accident cannot be identified:

A Notice of Accident Claim form should be served on the Nominal Defendant within one (1) month of consulting with a lawyer or within three (3) months of the date of accident, whichever is the earliest.

A claim can still be lodged outside the three (3) month timeframe, up to only nine (9) months post-accident, provided a reasonable excuse for delay is given.

Ultimately, provided you served a claim form within nine (9) months of the accident, you then have to resolve your claim or commence court proceedings within three (3) years from the date of accident, failing which you lose all rights to receive compensation.

Who would my CTP claim be against?

Your claim will be against the CTP insurer of the vehicle that caused the accident.  You will be alleging that the driver of that vehicle was at fault but the CTP insurer is the one that conducts the defense of the claim on behalf of that driver.

In circumstances where the vehicle is unregistered or cannot be identified, then the claim is against the Nominal Defendant (a government insurer).

What if the driver at fault for the accident was a family member or friend?

It does not matter if the accident was caused by a family member or friend. They will not even have to pay an excess. The CTP insurer of their vehicle simply takes the matter over on their behalf.

This means that if you are a passenger in the vehicle driven by your family member or friend and they cause an accident, then you can still bring a claim without fear of any adverse consequences to your family member or friend.

The CTP insurer will, of course, want your family member or friend to provide a statement about what happened and, in the unlikely event that the matter was to proceed to trial, they might be called upon to give evidence about what happened but that would be it.

There are, however, some exceptions to this rule. If your family member or friend was driving under the influence of drugs or alcohol (and this caused or contributed to the accident), or the vehicle was unregistered, or there was an obvious defect with the vehicle that they knew about (which then caused the accident), then the insurer might have a right of recovery against your family member of friend to recover everything they paid to you, as well as any legal costs they incurred.

What injuries can I claim for?
  • Fatal injuries / Death claims
  • Catastrophic injuries
  • Head injuries and brain injuries, including closed head injuries, ttraumatic brain injuries (TBI) and acquired brain injuries (ABI)
  • Post-concussion syndrome
  • Spinal cord injuries, including tetraplegia (also known as quadriplegia) and paraplegia
  • Brachial plexus injuries
  • Amputation injuries
  • Neurological injuries
  • Thoracic outlet syndrome injuries
  • Complex regional pain syndrome injuries
  • Cauda equina injuries
  • Spinal injuries
  • Facial injuries including injuries to the jaw
  • Whiplash injuries
  • Neck injuries
  • Back injuries, often lower back injuries
  • Bone fractures
  • Pelvic injuries and hip injuries
  • Joint dislocations, including ankles, knees, hips, shoulders, elbows, wrists and fingers
  • Shoulder injuries
  • Elbow injuries
  • Hand injuries, wrist injuries and finger injuries
  • Degloving injuries of fingers, arms, legs, etc.
  • Internal organ injuries
  • Abdominal injuries
  • Hernias, including inguinal hernias (groin) and umbilical hernias (belly button)
  • Groin injuries
  • Leg injuries and thigh injuries, including fractures
  • Knee injuries, including ACL tears, PCL tears, MCL tears, LCL tears, torn meniscus, fractures and dislocations
  • Foot injuries and ankle injuries
  • Toe injuries
  • Soft tissue injuries
  • Blindness
  • Burns
  • Cuts, lacerations and bruises
  • Chemical injuries
  • Scarring
  • Chronic pain disorder
  • Psychiatric and psychological injuries including depression, post-traumatic stress disorder, adjustment disorder, anxiety, traffic phobia and pain disorder
  • Nervous shock injuries
  • Aggravation of pre-existing injuries
  • Aggravation of pre-existing degeneration
What is my claim worth?

How much compensation or damages you will be entitled to receive is dependent on a lot of different factors, including:

  • What ongoing problems you have as a result of your injuries – obviously, we won’t know this until your injuries are stable and stationary and have been assessed by the medical experts
  • Your age, which impacts on how long you were going to work for and how long you will experience pain and suffering from your injuries
  • What the doctors say about your injuries, particularly the degree of impairment and the level of disability you have as a result of your work related injuries
  • Whether you have pre-existing degeneration, previous injuries or other conditions that were impacting on you, or are going to impact on you in the future
  • What restrictions and difficulties you have, particularly with respect to your work capacity
  • What your income and earning capacity was like pre-accident, compared to what your income and earning capacity is now like
  • What treatment, care and support needs you have
  • Whether you have needed voluntary (unpaid) care and assistance as a result of your injuries and, if so, the nature and extent of that support
  • Whether you have needed paid care and support as a result of your injuries and, if so, the nature and extent of that support
  • Whether you have a need for home or vehicle alterations and other aids or equipment
  • How much ongoing treatment, medication and care and support you need in the future

CTP claims often settle for hundreds of thousands of dollars or more.

How much does it cost in legal fees to pursue a CTP claim?

It depends on how much legal work it takes to resolve your claim. Every matter is different. Our hourly rates are extremely competitive. For more information on how we charge, click here.

Do I have to pay the insurer’s costs if I lose?

This is extremely unlikely. You only have to pay some of the insurer’s costs if you proceed to trial and lose completely or if you receive a judgment for less than what the insurer has previously offered to pay you.

The number of personal injury claims that actually proceed to trial is less than 2 in 100, so the chances of having to pay the insurer’s costs are very slim.  During the course of your claim, we will provide you with detailed advice on the quantum of your claim, so that you know what amount would comprise a reasonable settlement of your claim.

If I was injured on the way to or from work, can I claim workers’ compensation benefits as well?

If you were on your usual journey to or from work when the accident occurred, without any significant deviation, then yes you will be able to make a claim for workers’ compensation as well. You should lodge both a workers’ compensation claim and a CTP claim.

WorkCover Queensland (or the workers’ compensation self-insurer) will pay for all reasonable and necessary treatment and rehabilitation, as well as weekly benefits for any time off work, upfront.  The CTP claim will simply run alongside the WorkCover claim until the WorkCover claim ceases. The CTP claim will then proceed on its own.

If I was driving for work at the time of the accident, can I claim workers’ compensation benefits as well?

Yes. Those workers whose work involves driving, like taxi drivers, uber drivers, truck drivers, courier drivers, salesman and other employees that drive for a living are entitled to claim workers’ compensation benefits if they are injured whilst driving for work. 

If the accident was not your fault, then you can also make a CTP claim.  If the accident was your fault, however, then you can make a workers’ compensation claim but not a CTP claim.

Will I have to refund what WorkCover pays to me?

The CTP Insurer will have to refund, out of your settlement monies, whatever WorkCover has paid to you.

The amount that WorkCover has already paid, however, is added to the other amounts that we claim from the CTP Insurer on your behalf, so you do not lose anything.

How does NIIS and the CTP claims process work?

When you suffer a “serious personal injury” in a motor vehicle accident in Queensland, you are eligible to receive benefits from the National Injury Insurance Scheme (Queensland) (NIISQ).

You, your guardian or the hospital can lodge an “Application Form – Interim Participation” with NIISQ, who then make a determination in relation to your eligibility.  Once you are deemed eligible to receive NIIS benefits, NIISQ takes over the management of your reasonable treatment, care and support needs.

The Application for NIIS benefits can be lodged before or after your CTP claim is lodged. Often, it is lodged beforehand, but the CTP claim should then be lodged as soon as possible thereafter.

A CTP claim entitles you to recover additional heads of damage, over and above what NIISQ provides, including an amount for pain and suffering, loss of amenities and loss of enjoyment of life, past lost income, future lost income, past loss superannuation and future lost superannuation, which can be very significant. This is in addition to any amount required to compensate you for your treatment, care and support needs.

The CTP claim proceeds as normal whilst all treatment is being provided by NIISQ, although there is an option to opt out of NIISQ, which normally occurs around 2 years after the accident. We will assess your situation and provide you with advice on whether you should or should not opt out of NIISQ.

For more information on claims involving NIISQ click here.

Do I have to pay tax on any compensation I receive from the CTP insurer?

No. In personal injury claims in Queensland we only claim net losses (after tax), so the ATO does not impose tax on any settlement monies. If, however, you invest those funds and earn income then you may well have to pay tax on that income. You should seek advice from your accountant or financial advisor in that regard.

During your free initial consultation, we will:

  • Determine exactly what injuries you have suffered;
  • Work out precisely how the accident occurred;
  • Decide whether someone else caused or significantly contributed to your accident;
  • Decide whether your claim is likely to be economically viable;
  • Provide you with our advice on whether we believe you will win and whether your claim will be viable;
  • Discuss the CTP claims process and what will be required of you;
  • Discuss what costs will be involved and how we charge; and
  • Respond to any questions that you might have in relation to your claim.

*East Coast Injury Lawyers is led by Accredited Specialists in Personal Injury Law: Sean Delpopolo, Helen Ashton, Nickelle Morris.

  • No Win, No Fee
  • No upfront payments
  • Free initial consultation
  • Home visits
  • Hospital visits
  • Videoconference meetings (via Zoom or Microsoft Teams) where preferred
  • After hours visits
  • 30% cap on legal fees
  • No uplift fees charged
  • No litigation lenders or interest charges on outlays / disbursements
  • Complete confidentiality
  • Immediate assessment of your claim

*Strict time limits apply when making a claim. Do not delay.

Managing Director

Sean Delpopolo

Sean Delpopolo

Sean is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

Sean specialises in work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, brain and head injury claims, spinal injury claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

He has been running personal injury claims in Queensland for over 25 years. Sean founded our firm in 2004 and the firm has grown and gone from strength to strength on the background of outstanding service, incredible results and charging really fair fees.

With an innate sense of fairness and justice, this motivates Sean and his team to do everything they can to ensure that the results they achieve for their clients are something that they can all be proud of. In Sean’s mind, the interests of the firm’s clients come first, before anything else, and this value has flowed on through to the entire team.

As a father of two daughters, Sean understands that his clients’ personal injury claims can make a huge difference to their lives and the lives of those around them. This is why he has made it his life’s work to fight for the “little guy” to obtain the compensation they deserve.

* To find out more about what it takes to become an Accredited Specialist click here.

Director

Helen Ashton

Helen Ashton

Helen is a Queensland Law Society Accredited Specialist in Personal Injury Law.*

As an Accredited Specialist in Personal Injury Law, having been awarded the highest achiever award for the course in 2015, Helen has a high level of knowledge and technical expertise. Admitted as a Solicitor of the Supreme Court of Queensland in 2001, she also has extensive experience in running all types of personal injury claims.

Helen specialises in work injury claims, workplace injury claims, motor vehicle accident, motorcycle accident injury claims, other road accident injury claims, medical negligence claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Helen has a friendly and approachable personality and strives to ensure that her clients are kept well informed and are provided with quality and practical legal advice.

As a mother of three young children, Helen understands the impact events can have on a family unit and works proactively to achieve the right result for her clients in the shortest possible timeframe. Helen has the ability and the experience to assist clients with a wide variety of claims, including any personal injury claims with a high level of complexity and those that have had catastrophic consequences.

* To find out more about what it takes to become an Accredited Specialist click here.

Special Counsel

Nickelle Morris

Nickelle Morris

Nickelle is an expert in personal injury claims and has been recognised by the Queensland Law Society as an Accredited Specialist in Personal Injury Law.* She was awarded the highest achiever award for the accreditation course which she completed in 2022. Nickelle was also a finalist in the Special Counsel of the Year category in the Australian Law Awards in 2019.

Nickelle has been practising exclusively in personal injury litigation for over 20 years. She has extensive experience in catastrophic claims and fatality claims across all practice areas.

Nickelle specialises in catastrophic injury claims (including traumatic brain injuries, acquired brain injuries and other head injuries, amputations, severe burns and spinal cord injuries resulting in tetraplegia, paraplegia and the like), National Injury Insurance Scheme (NIISQ) claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, public liability injury claims, medical negligence claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Nickelle prides herself on being a technical, yet practical and compassionate lawyer. She takes her time to understand her client’s situation and to ensure that they have an understanding of their rights and entitlements. Nickelle is a tenacious and passionate advocate for her clients and is dedicated to being proactive in ensuring her client’s needs are met and achieving the best outcome for her clients.

Outside of work, Nickelle is a mother of two children and is a member of a number of committees both within the legal industry and community.

* To find out more about what it takes to become an Accredited Specialist click here.

Special Counsel

Barry Mcgee

Barry has always loved a spirited debate, and, with over 20 years specialising exclusively in personal injury litigation, his passion, skill and ability to assist his clients is well known throughout the Queensland profession.

Barry specialises in work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

Barry’s legal career began in his native Scotland, where he qualified as a Solicitor in 1998. Upon qualifying, he worked for a boutique practice, and then a top-tier national firm, representing a number of different insurers across a variety of industries. With years of working for insurers under his belt, Barry is able to see matters through the eyes of his legal opponents. Forewarned is forearmed, as they say!

He was admitted to practice by the Supreme Court of Queensland in 2007. In Australia, he commenced working for a large national firm, where he spent 15 years practicing in personal injury litigation. He was made a Partner of the firm in 2011 and spent 11 years as the firm’s dedicated in-house Special Counsel. As Special Counsel, Barry provided expert advocacy and strategical advice and assistance to the firm’s personal injury lawyers and clients of the firm alike.

Barry has significant and extensive experience across a wide variety of personal injury claims. He is compassionate, personable and straightforward, with a keen sense of what is fair and just and a reputation for not settling for anything less than his client deserves.

Outside of work he enjoys surfing, the outdoors, music and spending time with his wife and 3 young children.

Special Counsel

Charlotte Evans

Charlotte has practised exclusively in personal injury compensation litigation for over 20 years.

Charlotte specialises in sexual abuse claims, work injury claims, workplace injury claims, motor vehicle accident injury claims, motorcycle accident injury claims, other road accident injury claims, construction accident claims, mining accident claims, public liability injury claims, death and fatal injury claims, psychiatric and psychological injury claims and total and permanent disability claims.

She is committed to fighting for the rights of plaintiffs and helping her clients through the legal maze, to achieve outcomes that put people back in control of their lives. She has had experience in taking a number of personal injury cases to Trial and winning hard fought cases for her clients and she does not shy away from a challenge.

Charlotte has a friendly and approachable personality and strives to cut through the legal jargon to make the personal injury claim process understandable for her clients whilst ensuring that her clients are also kept well informed throughout their claim.

Out of the office Charlotte is a busy Mum, who now enjoys the privileges of living in beautiful Queensland and making the most of all it has to offer.

Special Counsel

Prue Prescott

Prue has been running personal injury claims for nearly 20 years. This has involved acting for injured claimants in most areas of personal injury law including workers’ compensation injury claims, motor vehicle accident injury claims, public liability injury claims, death and fatality claims, psychiatric injury claims, National Injury Insurance Scheme (NIISQ) claims and total and permanent disability claims.

Prue enjoys handling the more complex claims, such as traumatic brain injury, fatal injury and nervous shock claims, as well as claims involving complex legal principles. Prue seeks to use her Masters qualification in writing and literature to tell each and every client’s individual story, ensuring they are treated fairly by insurers and that they obtain the compensation they deserve.

In 2019, Prue was nominated by the Women Lawyers Association of Queensland Inc as an Inspirational Lawyer.

Outside of work, Prue is a busy mum of boys but also tries to find the time to read, write and explore nature.

Office Manager

Julie Hollonds

Julie is a highly dedicated and experienced office manager who has been an integral part of our team for the past 14 years. Bringing a wealth of knowledge with over 35 years of experience in administration, Julie keeps our office running smoothly and efficiently.

Outside of work, Julie loves to walk, snorkel, spend time with friends and explore the beautiful Northern Rivers region of New South Wales.

Legal Assistant

Aleisha Harrigan

Having worked as a legal assistant for over five years, Aleisha has a wealth of experience in the field of personal injury. Since joining East Coast Lawyers, she has been an essential part of providing invaluable support to solicitors and our clients. Her abilities extend beyond legal matters with Aleisha providing training to our assistants and administrative team, and streamlining processes and procedures, ensuring that the workflows operate smoothly and effectively.

Outside of work, Aleisha has a passion for reading and music. She can often be found immersed in a good book or a live concert. She values spending quality time with her family, friends and her beloved dog, Kevin.

Legal Assistant

Kym Arrowsmith

Kym is a knowledgeable legal assistant with fifteen years of expertise in the field of personal injury law. She is passionate about supporting clients through the process and obtaining the best possible outcome for them. As a valued member of our team, Kym takes pride in her work and is committed to sharing her extensive experience and knowledge with our other team members.

When Kym is not busy with work, she loves spending time with her family and friends, and enjoys discovering new places, whether it be through the pages of a biography or on her push bike.

Legal Assistant

Alece Turner

Alece is a law student who is extremely motivated and passionate about personal injury law. She is hardworking, and always strives to produce the best possible results for our clients.

Her dedication and eagerness to learn more about the law makes Alece a great addition to our team.

When not working or studying, she loves spending time with her son at the beach or at one of our amazing theme parks.

Legal Assistant

Georgia Ryan

Georgia recently joined the team in February 2023 and has been working within the industry for the last three years. She is enthusiastic about helping new and existing clients, and with her bubbly personality and can-do approach makes her an excellent addition to our team.

Raised in Tasmania, Georgia moved to Queensland in early 2017 and hasn’t regretted it since. She loves the warm weather and lifestyle. Outside of work, Georgia loves travelling, dining out and spending time with family and friends.

Legal Assistant

Claire Rezny

Claire is one of our hard working and devoted Legal Assistants. With over 25 years’ administrative experience, her attention to detail, willingness to help others, and calm demeanour makes her a real asset to our team.

Claire is well travelled and, during her time in the USA, Claire discovered a newfound love for reading, which led her to become a proofreader for several published novels. Claire also enjoys landscape and wildlife photography and spending time with her family and puppy.

RECEPTIONIST AND ADMINISTRATIVE ASSISTANT

Shayla Riley

Shayla joined our team in September 2023, coming from an extensive background in customer service.

Shayla is a law student who is very passionate about personal injury law. With her bubbly personality and can-do attitude this makes her the perfect person for her administration support role.

When Shayla is not in the office you can find her enjoying all things outdoors, getting lost in a good book or spending time with her two rescue dogs Bear and Ella. 

RECEPTIONIST AND ADMINISTRATIVE ASSISTANT

Brooke Gribble

Meet Brooke, our receptionist and administration assistant. Brooke has over 3 years’ administration experience in personal injury law and is eager to provide high quality customer service to our clients.

Brooke finds joy in helping others and is extremely hard working making her a real asset to our team.

Out of the office you may find Brooke at a racetrack as she has a passion for fast cars. Brooke also likes spending her time enjoying outdoor activities such as swimming and hiking but will never pass up the opportunity to indulge in some retail therapy.